Acceptable Usage Policy

Content
We do allow all types of content except child porn and spam(related) websites. We do not allow hosting of hackers scripts, sites who provide that will be suspended without any warning. Also we do not allow scam sites or sites who provide hacked Credit Cards, PayPal accounts, etc.

Email
Web Hosting accounts are not to be used for spamming, mail bombing and/or any other illegal activities through use of our mail servers. Any client found doing this will have their account terminated until an audit has been completed, and may result in indefinite termination. The SMTP relay will only allow sending of emails with a "from" address registered on the server as a POP3 account.

Server Abuse
Web Hosting accounts found to be using large quantities of cpu/memory will be looked into to find the cause, and if necessary the domain will be disabled. This will usually only happen if a deliberate attempt was made to crash the server or any part of it (such as MySQL). Excessive usage of MySQL may result in a database query limit being placed on your account. If your site starts to consume many server resources out of popularity, we will work with you to find an appropriate solution. It may be something simple like a missing MySQL index, or a poorly constructed section of PHP code, in which case we will work with you to fix the code (there will be no charge for small fixes, however large amounts of optimisation may be chargeable).

Payments
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged using Paypal, 2co. Or AlertPay Account. Renewal notices are sent severals times via email from 7 to 0 days before the renewal date. Accounts 1 day past due will be disabled. Accounts 5 days past due will require a 5.00 EUR fee to enable. We only accept PayPal , 2co. and AlertPay for payment of services. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to ArxHosting.com sales.

Network Abuse
Attempting to use scripts, or any other means to access other servers (which may or may not be owned by ArxHosting.com) that you do not have permission to use is forbidden.

Bandwidth Usage
FTP accounts have a hard lock on the data transferred. Web accounts do not, however we are informed when an account goes over its limit, and if the account has gone well over the limit, we will suspend the domain pending communication with the account owner.

Uptime
We cannot guarantee 100% uptime, as server patches need to be applied every few weeks. However, it only takes about 30 seconds to reboot a server. If we expect longer outages, you will be informed in advance. Anyway, we guarantee you 99.99%.